Effective Date:  April 2 2025

At Ponkathir Foods, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy to understand the delivery process, timelines, and charges.

1. Shipping Locations

• We currently ship across India.

• International shipping is not available at this time.

2. Processing Time

• Orders are typically processed within 3-4 days  (excluding weekends and holidays) after payment confirmation.

• If there is any delay due to unforeseen circumstances, we will notify you via email or phone.

3. Delivery Time & Charges

• Standard delivery takes 3-4 days  based on your location.

• Shipping charges vary depending on the weight, volume, and destination of the order. The applicable shipping fee will be displayed during checkout.

• Free shipping may be available for orders above a certain amount (as mentioned on our website).

4. Order Tracking

• Once your order is shipped, you will receive an email/SMS with tracking details.

• You can track your order status using the provided tracking number on our courier partner’s website.

5. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery time, please contact our support team.

• In case of lost shipments, we will investigate with the courier partner and offer a resolution accordingly.

6. Damaged or Incorrect Orders

• If you receive a damaged or incorrect product, please report it within 24 hours of delivery with photos/videos as proof.

• We will assess the issue and arrange for a replacement or refund as per our Refunds & Cancellation Policy.

7. Contact Us

For any shipping-related inquiries, please reach out to:

Ponkathir Foods

Address
Pazhupparambath Foods, Kochi, Naalam Mile E Rd, Valluvally, Koonammavu, Kerala 683518

Phone
+91 9847 5138 80

Email
info@ponkathir.com

By placing an order on our website, you agree to this Shipping Policy.