Effective Date: April 2 2025

Ponkathir Foods respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ponkathir.com and use our services, including purchases made through our WooCommerce store.

1. Information We Collect

When you visit our website and make a purchase, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, shipping address, and payment details.

• Payment Information: We use secure third-party payment gateways to process transactions. We do not store your credit/debit card details.

• Order Information: Products purchased, order history, and transaction details.

• Technical Information: IP address, browser type, and cookies to improve website functionality and user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders.

• To manage payments securely through third-party payment gateways.

• To improve our website, products, and customer service.

• To send order confirmations, updates, and promotional offers (if opted-in).

• To prevent fraudulent transactions and ensure secure payment processing.

3. Payment Processing

We use trusted third-party payment gateways (such as Razorpay, PayPal, or Stripe) to handle transactions securely. These payment processors adhere to industry security standards and ensure that your payment information remains confidential. Your financial details are never stored on our servers.

4. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your details with:

• Payment Gateways & Financial Institutions: To process transactions securely.

• Shipping & Logistics Partners: To deliver your orders efficiently.

• Legal Authorities: When required to comply with legal obligations or protect against fraud.

5. Data Security

We implement appropriate security measures to protect your personal data. Our website uses SSL encryption to safeguard transactions. However, no online transaction is 100% secure, and we encourage users to ensure safe browsing practices.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze website performance, and personalize content. You can adjust your browser settings to disable cookies if preferred.

7. Your Rights and Choices

As a user, you have the right to:

• Request access to the personal information we hold about you.

• Request correction or deletion of inaccurate data.

• Opt-out of marketing communications at any time.

To exercise these rights, please contact us at info@ponkathir.com

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for any updates.

9. Contact Us

For any questions regarding this Privacy Policy, please contact us

Ponkathir Foods

Address
Pazhupparambath Foods, Kochi, Naalam Mile E Rd, Valluvally, Koonammavu, Kerala 683518

Phone
+91 9847 5138 80

Email
info@ponkathir.com

By using our website, you consent to the terms of this Privacy Policy.